Welcome to VIETLONG TRAVEL’ s F.A.Q. Page. We hope this page will be of service to you answering the most frequent questions our guests have raised.
1. How do I create a custom itinerary ?
In our web site we provide over hundred tour samples but if you do not find a suitable trip, and want VIETLONG TRAVEL to do all the work for you, just click on customized trip and fill up the form to tell us what you have in mind. Our travel expert will create a trip and provide your with invaluable information!
2. How do I book the trip ?
To book our trip, please select your preferred trip and click on ” Book this trip” on web page. Our booking form wizard will automatically call the trip name, and ask you to fill out some fields for information. Once completed filling the form , you just click Submit to send us your enquiry or Reset to cancel what you have filled up. After receiving your reservation request, we will immediately make all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, the booking status and also payment term.
3. How do I pay for the trip ?
To book our trip, please select your preferred trip and click on ” Book this trip” on web page. Our standard payment policy is to ask for a 30% deposit of the package value at the time we send you the final confirmation and the booking code for your trip. The balance of the total package tour price should be paid at least 21 days ( twenty one days) before starting date of the trip.
4. Are there any hidden cost you do not mention ? What about tipping ?
To book our trip, please select your preferred trip and click on ” Book this trip” on web page. Our booking form. No, all inclusions and exclusions are mentioned at our final confirmation for your trip. Generally, tipping is not compulsory. If you are satisfied with your guides, drivers, a small gratuity is an appropriate way in which to show appreciation to them.
5. Who is my guide ?
We have a strong and multilingual guide team coming from all regions of the country. They are chosen for their professionalism, rich knowledge, commitment, personal ties with the country and region and ability to inspire and communicate with you. They will be your dedicated friends during and after your trip. Many of our customers still exchange email with them long after their trip.
6. What about transportation ?
We try our best to provide you safe and comfortable means of transportation. You can find information on meals, transportation, etc. in the “How we travel” section following the detail itinerary of each tour.
7. What are temperature and climate in Cambodia?
Cambodia has a tropical climate with three distinct seasons – Hot/Dry from March to May, Rainy/Monsoon from June to October and small Winter/Cool from November through February. The average annual temperature is 280C – 320C, this ranges in the capital city of Phnom Penh. The temperature during the small winter is 140C – 160C at provinces throughout the country but in Phnom Penh is about 160C – 200C. In the early April, it is found that there are some rain showers through the beginning of May. The end of May and the beginning of June the full monsoon starts till the end of October.
8. What is the time difference ?
Cambodia is twelve hours ahead of New York and seven hours ahead of London, one hour behind Perth and three hours behind Sydney.
9. How I can get a visa to Cambodia?
There is very easy now-a-day as you can obtain Cambodia visa upon your arrival at the airport in Phnompenh and Siem Reap. The visa fee is just USD 20 per person to be paid directly to the immigration officer upon arrival but remember to bring along 2 passport photos and a photocopy of your passport. Beside the Pochentong Airport International and Siem Reap Airport, there are additionally few of border gateways where travellers can apply for an entry-visa upon their arrival such as Poi Pet and Cham Yeam Cambodian-Thai Border-(gateways and Bavet and Phnom Den Cambodian-Vietnamese Border ).
10. What attire should I bring on my vacation to Cambodia ?
The climate of Cambodia is hot and humid almost all year round, it is ideal to have light clothing to be worn throughout the year. But during the small winter from December till March, you are advised to wear thick clothing. It is also advisable for ladies and gentlemen, when entering any Buddhist pagoda, in tradition, ladies are inappropriately found to wear shorts, trousers or any sexy attire. Men and women are cultured for a dignitary image? is not to wear shorts and cap when you are in the complex of a Buddhist pagoda. The flip-flops, boots or shoes must specially be taken off before entering into any Buddhist temple. At ancient temples, you are free to wear any as you wish but not bras and under-pan.
11. Do I need any vaccinations ?
Medical services are available in all towns at government run hospitals and private clinics. Non-prescription drugs are available at pharmacies as well as supermarkets, hotels, and shopping centres. International class hotels also have their individual in-house medical Doctor to service their guests.
12. How safe is it?
Tourist areas in Cambodia are safe by world standards, but the usual commonsense safety precautions should be adhered to. Tourists should stick to set travel arrangements and avoid unknown areas. It is not safe to walk the streets of Phnom Penh at night where street lighting is poor. We recommend you keep jewelry to a minimum, and leave items of value in your hotel’s safety deposit box. Always keep a photocopy of your passport, airline tickets and credit card numbers, and a detailed record of your en-cashed travelers checks.
13. Do I require medical insurance before travelling to Cambodia ?
It is a good idea for you to take have medical insurance before you travel to Cambodia as Cambodia does not have reciprocal health service agreements with other nations.If you do fall ill, pharmacies in Hanoi and HCMC stock a decent range of imported medicines (check they are not past their “use-by” date). Both these cities also now have good, international-class medical facilities. Elsewhere, local hospitals will be able to treat minor ailments, but for anything more serious head back to Hanoi or HCMC.
14. What money should I take ?
Travelers checks are accepted, and just about all credit cards too. US dollars and Thai baht are equally welcome. It is unnecessary to carry around wads of the local currency the “Riels”. Cash advances can be taken on major credit cards in most Phnom penh and Siem Reap banks but there are no ATM machines yet. International transfers can also be arranged-funds can be available within 48-72 hours if you are in capital city.